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Return Policy

The Mad River Glen General Store


The Mad River Glen General Store is committed to quality. Your satisfaction is our highest priority. Whether you purchased your item at our store or from our on-line store, we are happy to accept merchandise for return or exchange.


Within 60 days of original purchase: We gladly accept returns or exchanges of unworn and unused items for a full refund with the original receipt. If the original receipt is unavailable we'll refund or make an exchange based on the lowest selling price of the item. Mad River Glen is not responsible for shipping costs of returns or exchanges unless the item is defective. Please note: if you used Mad Money to make the purchase and the expiration date has passed, we can only exchange the purchase. No refunds can be given.

Please mail returns or exchanges to: The Mad River Glen General Store

57 Schuss Pass

Fayston, VT 05673


Please include a note telling us the reason for the return. If you want to exchange the item(s) please tell us what you would like as a replacement. In both cases please include your daytime phone number and an email address so that we can contact you with any questions.


Any other questions, please contact the General Store at 802 496 3551 X135.