How to Upload a Profile Picture
Associating Guests with Passes
Redeeming Vouchers (i.e. Vermont Ski Area Association, Sugarbush Employees, etc.)
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Logging In
We have already loaded all our customer information into the new system so if you’ve ever purchased a season pass or Mad Card, or you’re a Co-op shareholder, you are already in the system. Please click the highlighted red text that says “click here to manage your account and log in”
Find Your Account
For existing customers, your username is set by default to the first initial of your first name, your full last name, and your year of birth. For example, John Stark, born 1728, will have the login JSTARK1728.
If you do not know your password or cannot get into your account, follow the link that says “please click here to reset your account”. Enter your name, date of birth, email and phone number, then hit continue.
Once you hit continue, check your email for a reset link. This link will bring you to a page where you can view your guest information and change your username/password.
What are “Guests”?
Every individual skier at MRG is a “guest” in our system. That means you are a “guest”, your spouse is a “guest” and each child is too. Generally you’ll need to “set” each item you purchase something (pass, kids program, etc…) for a particular “guest”. From the list of guests that come up with that email address, click the name of the person purchasing the passes
Becoming a New Guest
If you can’t find your account or haven’t logged into our new online store before, click “I forgot my password/I don’t have a password”
Re-setting Your Password
To re-set your password simply click on “I forgot my password/I don’t have a password”
You will receive an email with a new password. Either return to the screen you left or follow the link in the email to log in again using this new password.
When you have logged in successfully, you will see your Guest Details. Click Edit to change your password.
Make sure all your details are complete and accurate. To reset your password, enter a new password in the field near the bottom. When you are done, click Save. If anything is missing, red text will indicate what still needs to be filled in.
Now you can click Continue Shopping and start adding items to your cart.
Adding Items to Your Cart
Associating Guests with Passes
Once you have selected a particular item it must be associated to a particular guest. You will find yourself and any other associated “guests” on the lower right of your screen under the heading, “Logged In Guests”. Make sure that each item you purchase is associated to a “guest”.
Still Need Help?
For assistance, email us at [email protected] or call (802) 496-3551, ext. 110 during office hours. If you’re emailing us, be sure to tell us who else in your family should be linked to your account.
